Store Policies

Free Shipping Australia Wide

Enjoy Complimentary Shipping

We are delighted to extend free shipping across Australia on all orders exceeding $199. While we strive to offer this service nationwide, please note that very remote areas may incur a nominal fee. For orders below $199, a flat rate of $24.95 applies.

Explore our full Shipping Terms and Conditions: Shipping Terms

Easy Returns

Hassle-Free Returns for Your Peace of Mind

Understanding the importance of visualizing your rug in your personal space, we facilitate easy returns. If your purchase doesn't meet your expectations, our courier will collect the rug at your convenience.

  • Return shipping fee: $45 + a 15% restocking fee. Some exclusion zones and areas may attract a higher return shipping fee. 
  • Initiate returns within 5 days by emailing

Refunds Only: For a smoother process, we currently offer refunds only. If you wish to exchange, kindly wait for your refund and then place a new order on our website.

Review our Full Returns Policy: Returns Policy

100% SSL Secure

Your Security is Paramount

Our commitment to customer safety is reflected in our 100% SSL secure website. Carefully verified by TrustedSite, we adhere to the highest standards of online security and reliability.

What does 100% SSL secure mean? Our site uses SSL to encrypt communications with industry-standard security protocols. For more information, click on the 'Trusted Site' icon in the bottom right corner or contact us at